Frequently Asked questions

Frequently Asked questions

Q. Are you trading company or manufacturer ?

We are professional manufacturer for steel pipe, and our company also is a very professional a trade company for steel products.we can also provide a wide range of steel products.

Q. Will you delivery the goods on time?

Yes,we promise to provide best quality products and delivery on time .Honesty is our company's tenet.

Q.Do you provide samples ? is it free or extra ?

The sample could can provide for customer with free,but the courier freight will be covered by customer account.

Q. Do you accept the third party inspection?

Yes absolutely we accept.

Q. How could you guarantee your products?

Each piece of products is manufactured by certified workshops, inspected piece by piece according to national QA/QC standard. We also could issue the warranty to customer to guarantee the quality.

Q.How do we trust your company?

We specialise in steel business for years, headquarter locates in Wuxi,Jiangsu province, you are welcome to investigate in any ways.

Q. How about your after-sales service?

As a professional steel exporter, we offer promote technology support for all problems and questions. Besides, we accept goods return or replace for quality problem.

Q. How to ensure the quality?

Mill Test Certificate is supplied with shipment. Approved by ISO9001, CE, SGS every year. If needed, a Third Party Inspection is acceptable.

Q. How about the MOQ? If my first order qty is small, will you accept?

We would like to do our best to support your trial order qty, so even 1 piece or 1 kg is okay to start cooperation; because we have confidence to move on second order with your esteemed company.

Q. Can you accept customize?

Yes. It can be customized as per the customers' request.

Q. How long is your delivery time?

Generally is 10-15 working days of goods in stock, or 20-30 days if goods are not in stock, it is according to the order quantity.

Q. What's your payment terms?

Our payment term: 30% T/T deposit and 70% against B/L copy or L/C at sight. We will show you the photos of products and package before you pay the balance.